Harvard business review on customer relationship management   
/ A Harvard Business Review Paperback 
 - America:   A Harvard Business Review Paperback,    2002 
 - vii, 192p. 
<br/><br/><label>ISBN: </label>978-1-57851-699-4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business management
<br/><br/><label>Subjects--Index Terms: </label>Customer relations  Business review  
<br/><br/><label>Universal Decimal Class. No.: </label>658.8   / P2