TY  - BOOK
AU  - Huber, John J
TI  - Lean library management: : Eleven strategies for reducing costs and improving customer services 
SN  - 978-1555707323
PY  - 2011///
CY  - New York: 
PB  - Neal-Schuman Publishers, Inc.
KW  - Library management
KW  - Customer service
ER  -